Cancellation & Refund Policy


www.suta.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

DOMESTIC ORDERS:

How do I cancel an order on www.suta.in?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

-     If you cancel your order before your product has shipped, we will refund the entire amount 

If the cancellation is after your product has shipped:

-    If you received the product, it will be eligible for replacement, in cases where there are defects found with the product or you do not like the product. Products can be returned within 24 hours once delivered. However the shipping charges to ship it back to us has to bourne by the customer.

Exchange:

If you want to excahnge the product with another available product in the website, please let us know within 24hours. You can then ship the product back to us within a weeks time. Once we have it with us, we will ship the replacement product to you within 2-3 working days. However the shipping charges to ship it back to us has to bourne by the customer. 

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at suta.bombay@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging

 

**For any refund, where the amount less than INR 500, we will issue a Suta coupons within 2-3 working days, that can be applied on next purchase (with a validity for 6 months)

INTERNATIONAL ORDERS:

Refund Policy:

We would refund you in terms of Suta coupons within 10 days of order cancellation, that can be applied on next purchase (with a validity for 6 months)

Return Policy:

Once the product reaches us (we wont bear the courier charges of the return), we will issue a Suta coupons within 2-3 working days, that can be applied on next purchase (with a validity for 6 months)

Exchange:

If you want to excahnge the product with another available product in the website, please let us know within 24hours. You can then ship the product back to us within a weeks time. Once we have it with us, we will ship the replacement product to you. However the shipping charges to ship it back to us has to bourne by the customer.