Suta.in Help - Exchange, Refund, Return & Cancellation Guidelines

Cancellation & Refund Policy


We have a customer friendly Cancellation and Refund policy.

Cancellation Policy :

Domestic Orders:

  1. If unfortunately you have to cancel an order, please do so within 24 hours of placing the order
  2. If you cancel your order before your product is shipped, we will refund the entire amount 
  3. If you have received the product, it will be eligible for replacement  :  a. In case there are defects found in the product. b. If you do not like the product
  4. You would have to inform us about the return within 24-48 hours once delivered, and the product needs to be shipped within 7 days of delivery.

International Orders:

  1. If unfortunately you have to cancel an order, please do so within 24 hours of placing the order
  2. If you cancel your order before your product has been shipped, we will refund the entire amount
  3. If you have received the product and you do not like it, the same can be returned within 24-48 hours. However, the shipping charges to ship it back to us has to be borne by the customer

Exchange Policy:

If you want to exchange the product with another available product in the website, please let us know within 24-48 hours. You can then ship the product back to us within a weeks time. Once we have it with us, we will ship the replacement product to you within 5-7 working days.

If the product you want in exchange is of higher amount, we would provide you with a coupon code once we receive the product. Using the code you would have to place a new order for the replacement product and pay the balance.

If the product is of a lower amount. The balance would be given to you as a credit note, if the amount is less than 1000 INR , which you can use for your next purchase. Or we can refund it back to you.

 

Refund Policy:

  1. For Domestic Orders, refund will be made to the provided customers account
  2. For International Orders, refund will be given in the form of a coupon which can be used in the later purchase or the refund can be processed via Paypal
  3. For refund of value lesser than INR 1000 will be done via Suta coupon codes which can be redeemed in your next purchase

Return Policy:

  1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at suta.bombay@gmail.com mentioning your Order ID
  2. We will personally ensure that a brand new replacement is issued to you with no additional cost
  3. Please make sure that the original product tag and packing is intact when you courier it back to us
  4. If you do not like the product, you will have to inform us within 2-3 working days and ship it back to us within a week. We do not have a reverse, shipping facility, so you would have to arrange for the shipping.
  5. The amount refunded to you would be of the product and a maximum of 150 INR for reverse shipping. The COD charges are non refundable. 
  6. For domestic customers the return should happen within 7 working days

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:  

  1. Any product that exhibits physical damage to the product
  2. If the saree has been ordered with fall and edging or if the product is customized for you