Cancellation & Refund Policy
www.suta.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.suta.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, in cases where there are defects found with the product or you do not like the product. Products can be returned within 24 hours once delivered. However the shipping charges to ship it back to us has to bourne by the customer.
If you want to excahnge the product with another available product in the website, please let us know within 24hours. You can then ship the product back to us within a weeks time. Once we have it with us, we will ship the replacement product to you. However the shipping charges to ship it back to us has to bourne by the customer.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging